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Communications


Communications Section is staffed with twenty-seven officers, a communications director, a telecommunications supervisor, a training coordinator, and twenty-four communications officers. The function of the Communication Section is to receive and transmit calls for service within the City of New Iberia.

The Iberia Parish Sheriff's Office Communications Division provides 24-hour, toll-free telephone access for all emergency calls for Police, Fire and Medical assistance.


9-1-1 has been designated as the single emergency telephone number for emergency response in Iberia Parish, including the communities in and around the parish.

The Iberia Parish Sheriff's Office Communications Division also maintains 24-hour two-way radio systems, capable of providing continuous contact between the Communications Center and the deputies in the field. The Sheriff's Office provides each deputy with a mobile radio in his or her car, a portable radio that is carried on their person at all times, a paging device, and a cellular telephone.

The Communications Division also maintains continuous two-way communications with:

  • Iberia Parish Fire District #1,
  • City of New Iberia Fire Department,
  • Jeanerette City Marshal's Office; and
  • Delcambre City Police.

The channels of communications also include:

  • IPSO Administrative Channels
  • Iberia Parish Emergency Management Cannel
  • Jeanerette Police Channel
  • State of Louisiana Interoperability Radio Network
  • For various other state agencies
     

The total number of telephone and radio calls (in and out) that are handled by the Iberia Parish Sheriff's Office Communications Center average about 3500 calls per day.

The Computer-Aided Dispatch (CAD) system maintains a record of all requests for service including:

  • Incident number
  • Date and time of request
  • Name and address of complainant, if possible
  • Type of incident reported
  • Location of incident reported
  • Identification of officer(s) assigned as primary and backup
  • Time of dispatch
  • Time of officer arrival
  • Time of officer return to service
  • Disposition or status of reported incident
  • A full time systems administrator maintains, updates, repairs and replaces software and hardware to ensure that the 911 Center is always in operation 24/7/365, with absolutely "0" down time.

A secondary Public Safety Answering Point (PSAP) is located at the Parish Court House as a "back-up" for the main communications center for emergency situations. This station is manned with Iberia Parish Sheriff's personnel whenever there is a declared disaster or other emergency, such as a hurricane or power outage.

The Communications Division is a working member of APCO (Association of Public-Safety Communications Officials) and NENA (National Emergency Numbers Association).  (http://www.nena.org/ or  http://www.apcointl.org/)

 

 

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