Section is staffed with twenty-seven officers, a communications director, a
telecommunications supervisor, a training coordinator, and twenty-four
communications officers. The function of the Communication Section is to receive
and transmit calls for service within the City of New Iberia.
The Iberia Parish Sheriff's Office Communications Division provides 24-hour,
toll-free telephone access for all emergency calls for Police, Fire and Medical
9-1-1 has been designated as the single emergency telephone number for emergency
response in Iberia Parish, including the communities in and around the parish.
The Iberia Parish Sheriff's Office Communications Division also maintains
24-hour two-way radio systems, capable of providing continuous contact between
the Communications Center and the deputies in the field. The Sheriff's Office
provides each deputy with a mobile radio in his or her car, a portable radio
that is carried on their person at all times, a paging device, and a cellular
The Communications Division also maintains continuous two-way communications
- Iberia Parish Fire District #1,
- City of New Iberia Fire Department,
- Jeanerette City Marshal's Office; and
- Delcambre City Police.
The channels of communications also include:
- IPSO Administrative Channels
- Iberia Parish Emergency Management Cannel
- Jeanerette Police Channel
- State of Louisiana Interoperability Radio
- For various other state agencies
The total number of telephone and radio calls
(in and out) that are handled by the Iberia Parish Sheriff's Office
Communications Center average about 3500 calls per day.
The Computer-Aided Dispatch (CAD) system maintains a record of all requests for
- Incident number
- Date and time of request
- Name and address of complainant, if
- Type of incident reported
- Location of incident reported
- Identification of officer(s) assigned as
primary and backup
- Time of dispatch
- Time of officer arrival
- Time of officer return to service
- Disposition or status of reported incident
- A full time systems administrator
maintains, updates, repairs and replaces software and hardware to ensure
that the 911 Center is always in operation 24/7/365, with absolutely "0"
A secondary Public Safety Answering Point (PSAP)
is located at the Parish Court House as a "back-up" for the main communications
center for emergency situations. This station is manned with Iberia Parish
Sheriff's personnel whenever there is a declared disaster or other emergency,
such as a hurricane or power outage.
Communications Division is a working member of APCO (Association
of Public-Safety Communications Officials) and NENA (National Emergency Numbers